General Terms of Service

The most important thing first: Please note that ParentalEQ is not for emergencies. If you think you have a mental health or medical emergency, please call 000 in Australia, 999 in the UK, your local emergency service or go to the nearest emergency room.

  1. Introduction

Welcome to ParentalEQ! As you have just clicked on our Terms of Service, please take a breath, grab a soy flat white or a green juice and carefully read the following pages. It will take you approximately 10 minutes.

These Terms of Service (“Terms”, “Terms of Service”) govern your use of our mobile application Parenting BackPack, our website and any other software or services offered by ParentalEQ (the “Service”).

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our Service.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound by them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by contacting us through the contact form on our website so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.

Thank you for being responsible.

  1. ParentalEQ services

ParentalEQ makes available on the Platform a series of Knowledge to be listened to, along with Activities to be performed by you. Based on your responses to the initial profiling questionnaire, you may be provided with additional Knowledge and Activities.

Your use of the Services may be facilitated by a third-party Parenting Counsellor (“Experts”). ParentalEQ offers interactions with Experts with the purpose of enabling parental support. 

By using the Service, you can contact the Experts through the in-app chat services. You may also receive a live chat or email from an Expert to check your progress with the Knowledge and Activities, to answer any questions you may have and provide psycho-educational support. You consent to ParentalEQ using your contact details for these purposes. 

You may be sent online questionnaires in order to assess the effectiveness of the Services and to check on your wellness.

Through the ParentalEQ app, you can also book paid sessions with an Expert. 

When using Services with an Expert, you should use your best efforts to:

(a) review the in-app Knowledge and Activities and complete assigned activities in a timely manner;

(b) conduct communications in a way that maximizes your ability to benefit from the communications (e.g. not be under the influence of drugs or alcohol when using the Services);

(c) undertake the initial profiling questionnaire in a way that maximizes your ability to benefit from it (e.g. not be under the influence of drugs or alcohol when completing the questionnaire, and by answering all questions fully and honestly);

(d) give the Expert accurate, relevant and timely information when requested;

(e) complete online assessments in a timely manner; and

(f) ensure your profile information is correct and updated as needed.

The full benefit of the Services may not be obtained if you do not comply with these requirements.

  1. Not Medical or Clinical Advice



By using the Service, you agree that:
(a) If you are in need of or are seeking medical treatment or emergency care, you should contact your healthcare provider or call emergency services immediately;
(b) ParentalEQ does not provide medical or clinical advice, diagnosis, or treatment and is not a healthcare provider;
(c) ParentalEQ is not your healthcare provider, is not and does not provide emergency services, and may not contact you or anyone on your behalf with respect to your medical condition or treatment;
(d) Content provided by ParentalEQ through its service is for informational purposes only and is not intended to replace the relationship between you and your physician or another healthcare provider; Therefore, it should not be considered as a substitute for advice, diagnosis, or professional treatment from a physician, therapist or other health care professional.
(e) ParentalEQ is not a licensed medical or clinical care provider and has no expertise in diagnosing, examining, or treating medical conditions of any kind (including psychiatric or mental health conditions), or in determining the effect of any specific treatment on a medical or clinical condition;
(f) you should always consult a physician if you have any questions regarding a medical or clinical condition;
(g) never disregard professional medical advice or delay in seeking it because of something you have read or received using the ParentalEQ service;
(h) ParentalEQ is not responsible for the accuracy, reliability, effectiveness, or correct use of information you receive through or is generated by the service.

If you have a medical emergency, call your doctor or local emergency services immediately.

The ParentalEQ Services are not appropriate if you are experiencing an emotional or similar crisis, your or another person’s personal safety is at risk, you require urgent medical treatment. If any of these situations apply, or if any doubt exists regarding the selection or appropriateness of the Services, you must seek immediate medical advice from an appropriately qualified healthcare professional. 

The ParentalEQ SERVICES ARE NOT DESIGNED FOR CRISIS MANAGEMENT. If you are in need of medical treatment or emergency care, please seek immediate assistance from a medical or mental health professional.

If you are feeling suicidal or need to talk to someone urgently, please call:

(a)   HopelineUK (0800 068 4141) if you are in the UK;
(b)  Lifeline Australia (13 11 14) if you are in Australia; or
(c)   The relevant suicide hotline in your country if you’re outside the UK or Australia.

  1. Subscriptions

Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless it is cancelled by either party. You may cancel your Subscription renewal through your App Store or Google Play account management page at any time.

A valid payment method, including a credit card, is required to process the payment for your subscription. The payment method and all purchases on this product are made through Apple and Google.  All questions regarding subscriptions and refunds should be made via Apple and Google.  Ie., the app stores through which you purchased the application.

Either way, we welcome & encourage all feedback.  You can contact us through the contact form on our website Please share anything constructive that will help us improve. 

  1. Paid sessions 

ParentalEQ facilitates the booking of paid sessions with Experts through the ParentalEQ platform. Where the option is given to you, you may make payment of a session by a credit card through a third-party platform (‘Calendly’). 

In using the ParentalEQ premium platform or when booking a paid session with an Expert, you warrant that you have read, understood and agree to be bound by the Calendly and Stripe terms and conditions which are available on their website.

You acknowledge and agree that where a request for the payment of a Subscription or a Paid session is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Fees.

  1. Fee Changes

ParentalEQ in its sole discretion and at any time may modify pricing for the Service. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

ParentalEQ Pty Ltd will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

In the case of the Paid sessions, you agree and acknowledge that ParentalEQ can vary the fee at any time and that varied Fee will come into effect for any new paid session you will book. 

  1. Free trial

ParentalEQ Pty Ltd may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”).

You may be required to enter your billing information in order to sign up for Free Trial. If you do enter your billing information when signing up for Free Trial, you will not be charged until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.
Most apps say you should cancel the day before the last day of the subscription period to ensure the change is adopted in time.  

At any time and without notice, ParentalEQ Pty Ltd reserves the right to (i) modify the Terms of Service of Free Trial offer, or (ii) cancel such Free Trial offer.

  1. Refunds

All Subscription payments on this product are made through Apple and Google. All questions regarding refunds should be made via Apple and Google.  Ie., the app stores through which you purchased the application.

ParentalEQ will only provide you with a refund of the Paid session Fee in the event they are unable to provide the Service. Where this occurs, the refund will be transferred to you in a reasonable time (the ‘Refund‘).

  1. Prohibited Uses

You may use the Service only for lawful purposes and in accordance with Terms. You agree not to use Service:

  • In any way that violates any applicable national or international law or regulation.
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
  • To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
  • To impersonate or attempt to impersonate ParentalEQ, a ParentalEQ employee, another user, or any other person or entity.
  • In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend ParentalEQ or users of Service or expose them to liability.

Additionally, you agree not to:

  • Use the Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real-time activities through Service.
  • Use any robot, spider, or other automatic devices, processes, or means to access Service for any purpose, including monitoring or copying any of the material on Service.
  • Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of Service.
  • Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service, the server on which Service is stored, or any server, computer, or database connected to Service.
  • Attack the Service via a denial-of-service attack or a distributed denial-of-service attack.
  • Take any action that may damage or falsify a ParentalEQ rating.
  • Otherwise, attempt to interfere with the proper working of the Service.
  1. No Use By Minors

The Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using the Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both access and usage of the Service.

  1. Accounts

You may need to register for an account to access some or all of our Services. When you create an account with us, you guarantee that you are above the age of 18 and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

  1. Communications

By providing your contact details in our Service, you agree to subscribe to newsletters, information about and other information we may send. However, you may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or by contacting us through our website

  1. Intellectual Property

The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of ParentalEQ and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of ParentalEQ.

  1. Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.

If you are a copyright owner or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via the contact form on our website, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”

You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.

  1. DMCA Notice and Procedure for Copyright Infringement Claims

You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

  • an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest;
  • a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.
  • identification of the URL or other specific location on Service where the material that you claim is infringing is located;
  • your address, telephone number, and email address;
  • a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

You can contact our Copyright Agent via the contact form on our website

  1. Links To Other Web Sites

Our Service may contain links to third-party websites or services that are not owned or controlled by ParentalEQ.

ParentalEQ has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that ParentalEQ shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content or services available on or through any such third-party websites or services. 

We strongly advise you to read the terms of service and privacy policies of any third-party websites or services that you visit.

  1. Disclaimer Of Warranty

These services are provided by ParentalEQ on an “as is” and “as available” basis. ParentalEQ makes no representations or warranties of any kind, express or implied, as to the operation of their services, or the information, content or materials included therein. you expressly agree that your use of these services, their content, and any services or items obtained from us is at your sole risk.

Neither ParentalEQ nor any person associated with ParentalEQ makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the services. without limiting the foregoing, neither ParentalEQ nor anyone associated with ParentalEQ represents or warrants that the services, their content, or any services or items obtained through the services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that the services or the server that makes it available are free of viruses or other harmful components or that the services or any services or items obtained through the services will otherwise meet your needs or expectations.

ParentalEQ hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for a particular purpose.

The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.

  1. Limitation Of Liability

Except as prohibited by law, you will hold us and our officers, directors, employees, and agents harmless for any indirect, punitive, special, incidental, or consequential damage, however, it arises (including attorneys’ fees and all related costs and expenses of litigation and arbitration, or at trial or on appeal, if any, whether or not litigation or arbitration is instituted), whether in an action of contract, negligence, or other tortious action, or arising out of or in connection with this agreement, including without limitation any claim for personal injury or property damage, arising from this agreement and any violation by you of any federal, state, or local laws, statutes, rules, or regulations, even if ParentalEQ has been previously advised of the possibility of such damage. except as prohibited by law, if there is liability found on the part of ParentalEQ, it will be limited to the amount paid for the products and/or services, and under no circumstances will there be consequential or punitive damages. some states do not allow the exclusion or limitation of punitive, incidental or consequential damages, so the prior limitation or exclusion may not apply to you.

  1. Termination

We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.

If you wish to terminate your account and you are not a paying subscriber, you may simply discontinue using Service.  

If you are a paying subscriber, you may need to cancel your subscription first and at the end of the subscription period, you may simply discontinue using Service. 

All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. 

  1. Governing Law

These Terms as well as the legal relationship arising from them shall be governed and construed in accordance with the laws of Australia without regard to its conflict of law provisions. The head office of ParentalEQ is the place of jurisdiction for any disputes.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.

  1. Changes To The Service

We reserve the right to withdraw or amend our Service, and any service or material we provide via the Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Service, or the entire Service, to users, including registered users.

  1. Amendments To Terms

We may amend the Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.

Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

  1. Waiver And Severability

No waiver by ParentalEQ of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of ParentalEQ to assert a right or provision under Terms shall not constitute a waiver of such right or provision.

If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

  1. Acknowledgement

By using the service or other services provided by us, you acknowledge that you have read these terms of service and agree to be bound by them.

  1. Contact Us

Please send your feedback, comments, requests for technical support to ParentalEQ through the contact form on our website

ParentalEQ Terms & Conditions last updated on 29th Nov 2021


Trading as ParentalEQ Pty Ltd

PO Box 6009 . Marrickville South NSW 2204